Netcom Field Services Intake
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Step 1 of 13 8%
Step 1 · Service

What do you need from us?

Pick the option that best matches. We'll only show you the relevant questions on the next screens.

Step 2 · Site

Company and site information

Installing at multiple locations? Submit one intake per site.

Floor plans + accurate square footage dramatically improve any Site Survey or Wi-Fi Heat Map. Even a rough sketch helps us model coverage, plan cabling, and produce a more useful report. For predictive Wi-Fi heat maps, floor plans are essentially required.

Upload one or more — PDF, image, DWG, HEIC, WebP. Up to 25 MB each.

Step 3 · Contacts

Who should we talk to?

Capture the people on both sides of this engagement — your team, your Netcom rep, and your carrier rep if there's one involved.

Your Netcom contact

Who at Netcom have you been working with? If you haven't talked to anyone yet, choose "I don't have one yet" and we'll assign someone.

Primary company contact

On-site contact (day of visit)

Carrier rep (optional)

If your carrier (Verizon, AT&T, T-Mobile, FirstNet, etc.) has a rep involved in this engagement, list them here so we can coordinate.

Backup contact (optional)

Step 4 · Access & Compliance

Site access & compliance

Hours, parking, environment, and any compliance / identification / PPE requirements our tech needs to meet before the visit.

Background & identification requirements

Select anything your site requires before a technician can enter. We'll match a tech who meets all listed requirements.

Regulatory & industry compliance

Any regulated environments the tech will work in.

Required PPE

Personal protective equipment required for the tech to enter the site.

Step 5 · Existing setup

What's already on site?

Don't worry if you're not sure — we can assess on the visit. Just tell us what you know.

Step 6 · Network handoff

Network handoff

Physical handoff only — deployment configuration is handled by our engineering team after the visit.

Helps us plan cabling. Skip if not applicable.

Step · Cellular Install

Cellular install details

Physical install only — activation and backend configuration are handled by our provisioning team. Tell us what kind of cellular work this is.

List each gateway. Indoor-only.

#
IMEI
Install location
Power source
Mounting
Model
Step 8 · One Talk install

One Talk phone details

Physical install only — number porting and call features are handled by our provisioning team after the visit.

List each phone, who it's assigned to, and where it goes. Tip: the Desk column is for the physical location — IMEI goes in its own column.

#
User
Phone model
Desk / location
IMEI
Power

Please confirm what's ready before the visit.

Step · Outdoor Cellular

Outdoor cellular & antenna install

Outdoor units, masts, and external antennas. We'll cover mounting, cable routing, and weatherproofing.

Step · Point-to-Point

Point-to-point wireless bridge

Building-to-building radio link. Both endpoints need a tech visit — list both sites here, or submit a second intake if it's easier.

Site A (this intake's site)

Site B (the other end of the link)

Link details

Step · Wireless Networking

Wireless network install details

Physical install + cabling + power handoff. Controller config and SSID provisioning are handled by your IT / our engineering team after the visit.

Wi-Fi access points (skip if PtP only)

Step · FWA Site Survey

FWA site survey details

Pre-install walkthrough for fixed wireless access. We'll measure cellular signal, audit existing equipment, and document cabling and power. Output: a written report with photos and recommendations within 2 business days.

Step · Wi-Fi Heat Mapping

Wi-Fi heat mapping details

Standalone Wi-Fi RF survey — modeling Wi-Fi coverage, validating an existing system, or planning a refresh. Different scope and cost from an FWA site survey.

Floor plans dramatically improve heat-map accuracy. Even a hand-sketch works.

Step · Worksite / Pop-up

Worksite or pop-up install

Temporary, remote, or vehicle-based deployments. We'll cover site type, duration, power, and any specifics that don't fit a typical office install.

Step 9 · Scope & Security

How we deliver clean installs

Netcom field technicians perform only the physical work in your Statement of Work. The list below sets expectations for the visit — please review and acknowledge to continue.

What we deliver on site

  • Physical installation, mounting, and termination of equipment in your SOW
  • Cable runs and connections included in the SOW
  • Power connections — PoE switch, PoE injector, or AC adapter per the SOW
  • Photo documentation + customer sign-off on site
  • Clean handoff to your IT team or designated network personnel

What we route to specialists

  • Device configuration — call routing, voicemail, hunt groups (Netcom provisioning)
  • Phone number porting (Verizon)
  • Carrier portal access — One Talk, NCE, InCloud, InControl (your administrators)
  • Firewall changes or handoffs to firewalls (your security personnel)
  • Troubleshooting existing internet, network, phone, or carrier systems (separate engagement)
  • Activation, provisioning, licensing (after install is verified)
  • Anything outside the SOW — quoted and approved in writing first
Step 11 · Scheduling

When works for you?

Two windows give our dispatch team flexibility to lock in your visit.

Some buildings require pre-notice to security. Skip if N/A.

Step 12 · Notes

Anything else we should know?

Floor plans, photos, or notes that'll help us prep. Optional.

Floor plans, equipment photos, building maps. Max 25 MB total.

Step 13 · Sign-off

Confirm and submit

By signing, you confirm the information above and acknowledge the scope from Step 9.