Hardware, connectivity, billing, SLAs, support — the answers we give most often, all in one place.
We partner with enterprises, franchises, healthcare providers, construction firms, fleets, hospitality brands, and public safety agencies across all 48 continental states. From a single site to hundreds of locations, we scope, ship, deploy, and support the network.
Reach out through our contact form or call (844) 484-2583. A dedicated account manager will walk you through a discovery conversation, scope the right hardware and connectivity, and put together a written proposal — typically within one business day.
Both. We serve direct enterprise customers and we also support the Verizon channel partner community through our dedicated Verizon Partner Portal.
50+ OEMs including Cradlepoint, Peplink, Inseego, InHand, BEC Technologies, ATEL, Parsec antennas, and more. If you need something we don't stock, we'll source it through our distribution partners.
Yes. Every router leaves our Huntington Beach or Fort Worth fulfillment center SIM-provisioned, pre-configured to your network profile, and tested on a live signal before it boxes up. Plug it in on site, and it connects.
On the Products page, click the "Request a Quote" button on any brand card. It will pre-fill our contact form with the product you're interested in — just add any details about your deployment and submit.
Netcom is an authorized Verizon channel partner, and we can source access from other national carriers when a deployment calls for it. For dedicated fiber, FWA, business wireless, and One Talk voice, Verizon is our primary path.
Yes — fail-over is one of our most common deployments. We can configure your primary WAN, FWA backup, and SD-WAN bonding policies so that if one path drops, traffic rolls over before users notice.
Yes. Our managed services include proactive monitoring, ticket response windows, and on-site field services nationwide. SLAs are tailored per customer — talk to your account manager about which tier fits your deployment.
Hardware is invoiced directly by Netcom. Carrier service (wireless, fiber, voice) is billed by the carrier of record — we facilitate activations and support, but the monthly service invoice comes from Verizon or your chosen carrier.
Standard terms for approved accounts are Net 30. First-time customers typically prepay their first order. Your account manager will walk you through invoicing details during onboarding.
Our full Terms & Conditions and Privacy Policy are available on request through your account manager. A public version will be linked here as soon as it's finalized.
Yes — we provide nationwide field services through a vetted technician network. Whether it's a rooftop antenna install, a router swap, or a full-site stand-up, we can get feet on the ground.
In-stock hardware typically ships same-day or next-day. Staged and custom-configured orders depend on scope but usually ship within 2-5 business days. We'll confirm lead time with every quote.
Email your account manager directly, or call our main line at (844) 484-2583 during business hours. Enterprise support customers have after-hours escalation paths documented in their support package.